Bad Business Practices

I have been a Comcast customer for well over 20 years and when I need help from them they were very unwilling and rude. My residence caught fire and I could no longer use the service. I’m a single Dad and have a young daughter. We had to move because of this. I called Comcast a couple of weeks later as there was much going on. Comcast said to pay $243.42 and return the equipment. I did both. They kept billing me. I did a live chat which I have the full chat saved and was told those charges would be removed  and that they were removed during this chat. They were not removed. I called and made my way to a supervisor who could not have been more rude and said they have a business to run and will not remove those charges, Keep in mind I was told they already were by Comcast rep on a live chat. The supervisor also said I should have called that day and that it was my problem and I must pay. They could not provide service if they wanted to as major repairs were necessary. Then said I terminated my contract early and will have to pay for that as well. I recorded the audio from that conversation for quality purposes and made her aware of this. The audio and chat are a must hear and read as they will be made available to all. The bill remains outstanding and I was informed they will collect. If someone with Authority reads this please help!!!