bad customer service

I have three accounts.  Two accounts are for apartments that are joined (919 & 918).  We originally had 918 and just recently combined it with 919.  We have and wanted to activate internet at 919 (which serves both apartments since they're joined).   We have been charged for two visits to activate internet at 919 and one at 918.  We don't want or need internet at 918 - the old apartment - and never wanted it reactivated.  And should only have been charged for one visit...not three attempts.  We don't even need a seasonal $8/month hold at 918 - I only did that to avoid another customer service runaround.  All we needed was 919 to be activated once; that's all.  I have attempted to explain this 6 times, and have various commitments of credits, etc...but new charges keep appearing.  Your chat feature is a complete fail - endless loop and no ability to help.  At the same time, our account in Philadelphia suddenly went up, with no choices to keep the same cost or mirror what I have at 919.  I can pay more for less.  The entire experience is driving me to consider t-mobile internet where it is available...so frustrating and such a huge waste of my time and energy.  

That sounds quite complicated, and I am sorry to hear about all the trouble you've had, @user_bbbbht. We'd love to take a closer look at everything and help in any way we can to get this officially straightened out! Could you please send our team a direct message to continue?

How to send us a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I did the direct message and never heard anything more