bank account

My bank account won't link up via the automated or manual method, although the bank itself is recognized. I checked my bank login credentials and they are up to date. I tried in Chrom and firefox on 2 different PCs.

I'm told I can geet $10 off my monthly bill if I can link my bank account. Xfinity won't make this change over the phone. How should I proceed?

Responses

EG

Expert

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110.5K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKei

Official Employee

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1.5K Messages

2 days ago

@user_h7mjsp These are great questions! Our team is here to help! As long as you have an eligible plan/package you qualify for the discount. If the Autopay can take up to 45 days to activate after you sign up. There's a $10 discount for payments made directly from a checking or savings bank account. $2 discount for payments made from a credit or debit card.

I have a link with the steps to manage your autopay and paperless. Can you follow the steps in this link and let us know if you're able to set it up? https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

If you still have issues after following the above steps can you let us know what error message or error codes you're seeing?

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user_h7mjsp

Visitor

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6 Messages

I tried a different bank. same error: "couldn't connect". I tried manual account info, it just spins until it times out. I think it's terrible that you charge me an extra $10 a month because your system doesn't work.

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1 day ago

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XfinityChristy

Official Employee

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2K Messages

user_h7mjsp, I completely understand your concern about what you're seeing on your bill, and I want to assure you that we are not charging you more. That particular message refers to a monthly credit we offer to customers who manage their account with both EcoBill and automatic payments using a bank routing and account number.

I'd be more than happy to take a closer look at your account with you and help figure out what's causing that error message. To get started, would you mind sending me a direct message with your full name and address?

Just a quick heads-up: Our social media team will never ask you to provide your banking information directly here on our Forums or any other social media platforms we communicate on. Your security is incredibly important to us!

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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user_h7mjsp

Visitor

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6 Messages

This is ridiculous. In addition to this mirage discount based on connecting to my bank account that you're incapable of delivering on, I also supposedly got faster speed. Nope. My speed is exactly the same, about 250 mbps according to https://speedtest.xfinity.com/ nowhere near 600.

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19 hours ago

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U

user_h7mjsp

Visitor

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6 Messages

I just sent the direct message you indicated.

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18 hours ago

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Again

Expert

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31.6K Messages

@user_h7mjsp

This is ridiculous. In addition to this mirage discount based on connecting to my bank account that you're incapable of delivering on, I also supposedly got faster speed. Nope. My speed is exactly the same, about 250 mbps according to https://speedtest.xfinity.com/ nowhere near 600.

Reboot your modem by removing the power cord from the back of it for about 35 seconds and then plug it in again. Also, are you sure your modem accepts those speeds? As far as the bank problem goes, have you cleared your caches and cookies?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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18 hours ago

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user_h7mjsp

bank account

EG

XfinityKei

user_h7mjsp

XfinityChristy

user_h7mjsp

user_h7mjsp

Again

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