2 Messages
Being Billed For Device
I am looking to speak with someone in corporate regarfing this silly “2 week return” policy for their devices.
I am currently being charged for phone payments on a Samsung THAT WAS NEVER USED because the person unfortunately passed. While I did go through a process of having line services charged to the bill, I am still being charged for the phone itself. I attenpted to return the phone, but the workers said I was unable to as it was past the 2 week return policy. Dumbest thing every. Why am I being forced to pay off a phone that WILL NEVER BE USED ?!!!! Yall can just tale the phone back its that simple!
XfinityKrista
Official Employee
•
1.5K Messages
1 month ago
Hello @user_tr7ygi, thank you for taking the time to reach out on social media. You've reached the Digital
Care team at the corporate level, and I'd like to check into this for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0