1 Message
Being charged after service cancelled
service cancelled 06/16/24 . Refund issued for $100.77 for overcharges. Contact info updated to reflect new address and email. Later charged for Aug-Sept. No notice sent to respond to. Now sent to collections. This is how I found out Xfinity charged me even though Xfinity recognized and confirmed cancelation of service. I did not have any xfinity equipment. Can someone please assist with this as I no longer reside in the US.
Thank you,
XfinityPaula
Official Employee
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1.3K Messages
1 day ago
Hello user_k2owyo. Thank you for reaching out to us on our Xfinity Forums for help with the account and charges that were applied. I'm sorry to read that you were sent to collections and that it seems that the account was never closed. I would love to help out with this matter and make sure that the account is fully adjusted and that the collection agency is updated.
I know how troubling this can be especially when it seemed like everything was handled as it needed to be and more so now that you are no longer in the US. No fear, we will be able to help.
Please send us a direct message with your name and the address where your account was located. From there we will be able to verify the account and work on making the needed corrections.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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