Visitor
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1 Message
Being Charged for Unreturned Equipment that I Don't Have
I recently upgraded services but I am not being charged for unreturned equipment that I never had. I had my own router and was never provided one when I setup services. With my upgraded services I had to use the newly provided router. Please remove the charges.
XfinityChelseaB
Official Employee
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1.9K Messages
20 hours ago
Hello @user_vre4ht, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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