Visitor
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1 Message
being charged twice
i have been charged from both my accounts for the same months and need someone to help me get my refund and I have docs to prove that.
Visitor
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1 Message
i have been charged from both my accounts for the same months and need someone to help me get my refund and I have docs to prove that.
XfinityJeff
Official Employee
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147 Messages
24 hours ago
Good morning @user_j8vh0i, and thanks for posting your issue to the Xfinity Forums, I hope you have been having a great week so far. I am very sorry to hear about the billing issues you are experiencing, as someone that likes to have a budget set out for every month I know I would be upset if something caused that budget to get messed up, but you have reached the right team that can take a look at this issue for you. So when you mentioned that you were charged for both accounts, are these both active accounts?
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