Being double billed for a second account

Question

I opened an xfinity internet account a year ago and recently noticed I've been being billed for 2 accounts at my address when I only have ONE account at ONE address. Because I signed up for autopay, xfinity has taken double the money for a year without my approval. I have tried canceling or unlinking the second, unused account, but I can't unlink it because autopay is turned on.  I can't access the second, unused account because I didn't set it up in the first place. So, I can't turn off autopay which would allow me to unlink the account and stop paying for a second account in my name that isn't being used.

XfinityGabriel · Answer

user_9tdsa4, Hello there! We appreciate you for taking the time out of your Saturday to reach out. I would certainly have the same concern if I were being double-billed and could not unlink the account. You've come to the right team for help. Over social media, we are a group of experts who specialize in providing solutions to account concerns such as this. We are happy to assist. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct accounts to see what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Billing

user_9tdsa4

Being double billed for a second account

XfinityGabriel

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