Being overbilled and get told different things by every support agent I have talked to.

@XfinityBenny​ How is this helpful? I signed up for a promotion for $45 a month and am being billed $74. Yes the statement shows that. It doesn't explain why the promotional rate is not being honored, or why apparently there was a lapse between promotions even though I signed up 2 weeks before the last promotion expired.

@user_9f619a It's the best way to verify what your monthly charges are. That is what to do in order to confirm your services and promotion, so we recommend always checking page three to be aware of the correct monthly amount. The number you posted is not listed for us to share, the phone number to contact support is 1-800-XFINITY (1-800-934-6489). Where did you get that number? 

@XfinityBenny I was given that number to get a more direct route to Xfinity Customer service because 1-800-XFINITY has a 30+ minute wait time every time you call, and nobody has time for that. When you call the number I listed, you are able to get someone on the line within a couple minutes.

I can verify that my monthly charge is $74 but that is not what it should be, and still no one can explain why my promotion isn't being applied. Started new service 10/7, for $45. First bill is $74. Why.

@user_9f619a The only way to call in is our 800 number, and our agents/supervisors always suggest paying the balance on the statement, not a generic amount and you'll be okay. That will apply late fees on the next cycle.

What we can do here is make sure you get a new promotion to keep costs low starting this billing cycle. Always ensure you use this forum or the 800 number to call in, not any others. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@XfinityBenny I already have a new promotion, it was not applied for the time period it was supposed to be apparently and I am getting shafted for this current billing cycle even though I started the new promotion a month ago.

The 800 number thing is blatantly false. If you google that number that I listed, your support staff on this very website have suggested people calling it when they need extra or additional help.

Are you folks able to pull the call logs from the recorded phone calls? Because that is exactly what the Xfinity supervisor suggested I do, and reiterated to me that there would be no late fees or loss of auto pay discount in doing what he suggested.

All I want to know is why I signed up for a promotion and the amount I am supposed to be paying is wrong. I am being charged full price for Internet, when I signed up for the new promotion on OCTOBER 7TH.