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mnowax
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Visitor

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Friday, July 11th, 2025

Bill credit after Peacock Premium couldn't be activated`

We lost our current deal and was offered to upgrade to a higher tier of service with the option to add Peacock premium plus to our service as a benefit late last year.  After months and months of troubleshooting and everything they did not working, the support finally gave up and offered to offset me purchasing a year of Peacock Premium Plus by giving me a bill credit of $11.66 over the next twelve months.  I see that they did it for my first month, but subsequent months they have failed to do so. Is it possible to have someone can help me resolve this?

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Updated 

3 months ago

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XfinitySara

Official Employee

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2K Messages

3 months ago

We can definitely take a closer look at your options today, @mnowax. Our Digital Care Team is great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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