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user_095d8d
1st Topic

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1 Message

Sunday, September 21st, 2025

Bill dispute

I moved into an apartment on Sept 9th and was not able to live there due to infestation of roaches. I was required to get Xfinity but since I didn’t live there I never even plugged up the box. I need the bill waived or disputed or just lowered because I never engaged in watching tv or anything using my Xfinity and I need all the financial grace I can get 

Question

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Updated 

19 days ago

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XfinityEva

Official Employee

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2K Messages

19 days ago

Hey @user_095d8d Thank you for reaching out and I hope everything is better with your apartment! We can help with that here, may I please ask that you send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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