Visitor
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1 Message
Bill dispute
I just enquired about iphone17 offer with customer care on phone and got email after that saying my monthly internet bill has increased from $25 to $91 without my confirmation. Raised ticket [Edit: Personal Information] 9 days ago. No resolution. Visited Redmond WA xfinity store, talked with customer care for hours without any result.
EG
Expert
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113.8K Messages
17 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2K Messages
17 days ago
Hello user_2voauf thank you so much for taking the time to reach us here via our Xfinity Forums. We'd love to look into this current escalation that you've submitted and answers for your concerns.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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