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User_S.K.'s profile
User_S.K.
Expressive Exchange
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33 Messages

Thursday, March 13th, 2025 4:41 PM

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Bill goes up next month. Any new promotions?

Been paying $70 a month for gigabit internet service for a year or two. I see this ends March 25, so bills will jump over $100, I'm sure. I'd like to avoid that, of course, so are there any new promotions I can grab to keep bills reasonable? Would love to stick with Xfinity's reliable service in this area (it's really been quite good, and I mention this when local boards talk about outages).

Question

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Updated 

1 month ago

16

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XfinityWilliam

Official Employee

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1.2K Messages

1 month ago

 

User_S.K. Hi there! Thanks for reaching out and for being a loyal Xfinity customer. I'm glad to hear that you've been satisfied with our service in your area. Let's see what we can do to keep your bills reasonable and ensure you continue to enjoy our reliable service.
 
It's great to hear that you've had a positive experience with Xfinity, and I appreciate you sharing that on local boards. Your feedback is valuable to us. I understand your concern about the potential increase in your bill. Let's explore some current promotions and options to keep your costs down.
 
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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user_ks2a61

1 Message

I don't see the "direct message" icon

1 month ago

0

XfinityAlfonso

Official Employee

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1.5K Messages

Hello user_ks2a61, when signed in, the "Direct Messaging" icon appears as a text box with lines in it. You can then follow the prompts to send us a message. If I can inquire here, can you give us a general idea of what your concern is? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

1 month ago

@User_S.K. It was our pleasure working with you today, to get you into a new plan and keep saving money. Have a good rest of your week!

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