2 Messages
Bill has doubled in the last billing cycle with no warning
Hello. I have noticed that my monthly billing for 400mbps internet service jumped from $35 in previous months to $77 in the latest billing cycle. Could you please explain this jump and help me go back to previous fees? Thank you.
XfinityKei
Official Employee
•
1.4K Messages
15 days ago
@user_efftfp Thanks for bringing your bill concerns to our attention. Have you had the opportunity to check your bill to see if you were on a promotional discount that may have expired? If so this would be on page three of your bill.
I am happy to check over your bill and see what options we have to lower it for you.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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