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user_hni0ec
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Monday, July 8th, 2024 3:07 PM

Bill has doubled in the last month with no warning

My internet bill went from $60/month to $110/month with no reason and no warning. What the heck is going on? How can I get my bill back to a manageable amount?

Question

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Updated 

23 days ago

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XfinityBillie

Official Employee

 • 

2.8K Messages

5 months ago

@user_hni0ec Thank you for taking the time to reach out to us here on our Xfinity Forums. It sounds like a promotion may have expired. Typically you'll see a notice that your promotional rate is expiring a month or two before hand on page 3 of your billing statement. You can easily access your billing statements with our amazing Xfinity app. 

I'm happy to take a look and see what new promotional offers we have for you. Please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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XfinityBillie

Official Employee

 • 

2.8K Messages

5 months ago

@user_hni0ec We appreciate your time in working with us via DM. I'm thrilled that we were able to find you a great new promotion. I hope you have a fantastic rest of your week.

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user_u7v550

2 Messages

3 months ago

Same thing happened to me. My bill went from $35/mo to $86. Needless to say I've had it with xfinity. Every year I've had to go in and change my package to get a decent deal, now cheapest package that is 4x slower than what I have is still nearly double what I was paying. This is ridiculous. This is as bad as AT&T.

2

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XfinityChelseaB

Official Employee

 • 

1.2K Messages

Hello @user_u7v550, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_u7v550

2 Messages

Ends up, after canceling my account, it was easy to get someone on the phone to discuss. I have been getting a call every week from someone at Xfinity now trying to make me a deal, even after I asked them to take me off their calling list. New issue unlocked! Definitely not going back.

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23 days ago

0

bq123

Regular Visitor

 • 

2 Messages

3 months ago

Same issue. My bill is going from $110 to $139 per month. Assistance with promotional offers appreciated.

1

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XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @bq123 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_b16j1p

1 Message

3 months ago

I was also hoping to speak to someone about my bill and any possible promotions. 

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XfinityAngie

Official Employee

 • 

1.4K Messages

 

user_b16j1p, Thank you for reaching out to Xfinity Support. We would be happy to assist you. 

Since I will need to gather some information that we don't want in our public conversation, to get the request sent off. When you have time, please send a direct message:

To send a direct message:

    • Click "Sign In" if necessary
    • Click the "Direct Message" icon in the upper right - it looks like a chat bubble 
    • Click the "New message" (pencil and paper) icon just to the right of Conversations
    • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
    • Type your message in the text area near the bottom of the window
    • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder’s name (if different), and the service address.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_l5pkdd

2 Messages

1 month ago

My bill doubled as well and I would love to send a direct message to get some assistance but I do not see the chat icon mentioned in several of the responses to this post. 

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XfinityBillie

Official Employee

 • 

2.8K Messages

@user_l5pkdd We appreciate you taking the time to reach out to us here on our Xfinity Forums. We understand how important it is to keep your bill within a budget and would love to help you review the account to see new promotions. Please send us a DM to Xfinity Support with your full name and address to get started. 

You mentioned that you aren't able to see the DM icon, are you logged into the Forums? If so there is a message icon in the top right-hand corner of the screen, directly next to the bell notification icon. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

rigatomii

1 Message

23 days ago

I would also like to speak to a representative for what promotions I can now use, now that mine may have expired. My bill has also doubled in the past few months.

1

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XfinityDena

Official Employee

 • 

2.5K Messages

@rigatomii I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

0

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