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user_hni0ec
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Monday, July 8th, 2024 3:07 PM

Bill has doubled in the last month with no warning

My internet bill went from $60/month to $110/month with no reason and no warning. What the heck is going on? How can I get my bill back to a manageable amount?

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Updated 

1 day ago

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XfinityBillie

Official Employee

 • 

3K Messages

6 months ago

@user_hni0ec Thank you for taking the time to reach out to us here on our Xfinity Forums. It sounds like a promotion may have expired. Typically you'll see a notice that your promotional rate is expiring a month or two before hand on page 3 of your billing statement. You can easily access your billing statements with our amazing Xfinity app. 

I'm happy to take a look and see what new promotional offers we have for you. Please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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XfinityBillie

Official Employee

 • 

3K Messages

6 months ago

@user_hni0ec We appreciate your time in working with us via DM. I'm thrilled that we were able to find you a great new promotion. I hope you have a fantastic rest of your week.

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user_u7v550

2 Messages

5 months ago

Same thing happened to me. My bill went from $35/mo to $86. Needless to say I've had it with xfinity. Every year I've had to go in and change my package to get a decent deal, now cheapest package that is 4x slower than what I have is still nearly double what I was paying. This is ridiculous. This is as bad as AT&T.

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XfinityChelseaB

Official Employee

 • 

1.4K Messages

Hello @user_u7v550, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_u7v550

2 Messages

Ends up, after canceling my account, it was easy to get someone on the phone to discuss. I have been getting a call every week from someone at Xfinity now trying to make me a deal, even after I asked them to take me off their calling list. New issue unlocked! Definitely not going back.

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3 months ago

0

user_h7y42o

1 Message

@XfinityChelseaB​ Hi, this also happened to me and I don't want to pay $120 for my internet. I am not seeing the option to send a direct message, can you help me see if there's a promotion to lower my bill?

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23 days ago

0

bq123

Regular Visitor

 • 

2 Messages

5 months ago

Same issue. My bill is going from $110 to $139 per month. Assistance with promotional offers appreciated.

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XfinityThomasC

Official Employee

 • 

2.2K Messages

Hello, @bq123 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

5 months ago

0

user_b16j1p

1 Message

5 months ago

I was also hoping to speak to someone about my bill and any possible promotions. 

1

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XfinityAngie

Official Employee

 • 

1.6K Messages

 

user_b16j1p, Thank you for reaching out to Xfinity Support. We would be happy to assist you. 

Since I will need to gather some information that we don't want in our public conversation, to get the request sent off. When you have time, please send a direct message:

To send a direct message:

    • Click "Sign In" if necessary
    • Click the "Direct Message" icon in the upper right - it looks like a chat bubble 
    • Click the "New message" (pencil and paper) icon just to the right of Conversations
    • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
    • Type your message in the text area near the bottom of the window
    • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder’s name (if different), and the service address.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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5 months ago

0

user_l5pkdd

2 Messages

3 months ago

My bill doubled as well and I would love to send a direct message to get some assistance but I do not see the chat icon mentioned in several of the responses to this post. 

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XfinityBillie

Official Employee

 • 

3K Messages

@user_l5pkdd We appreciate you taking the time to reach out to us here on our Xfinity Forums. We understand how important it is to keep your bill within a budget and would love to help you review the account to see new promotions. Please send us a DM to Xfinity Support with your full name and address to get started. 

You mentioned that you aren't able to see the DM icon, are you logged into the Forums? If so there is a message icon in the top right-hand corner of the screen, directly next to the bell notification icon. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

rigatomii

1 Message

3 months ago

I would also like to speak to a representative for what promotions I can now use, now that mine may have expired. My bill has also doubled in the past few months.

1

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XfinityDena

Official Employee

 • 

2.7K Messages

@rigatomii I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_jg2x9s

1 Message

7 days ago

My Bill has increased twice now within two bills. I went from $85 a month to $146 last month. Now this month just came out of my account and it has increased once more to $152. I am very confused at this moment. I can understand if a promotion had ended and it increased once, but not twice between two bills. I have tried calling the number to get help, but I have only dealt with a bot that is unable to assist me. I have tried to use the site, but it has not been helpful in my efforts to figure out why the bill has increased nor how to fix it. I have run myself crazy trying to figure this out, so please, I need any help I can get right now to either understand why my bill has increased twice within two months or how to change my plan. I have tried to do this on my own on the site, but nothing I do has worked.

Please if anyone can help me I'd really appreciate it.

1

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XfinityAirelle

Official Employee

 • 

2.2K Messages

 

user_jg2x9s 

We’re so sorry to hear about your billing frustrations, and we completely understand how confusing this situation must be. We’re here to help get this sorted out for you.

 

The double increase you’re seeing could be due to a promotion ending followed by adjustments in service fees, but we’d like to take a closer look at your account to give you a clear breakdown of the charges and ensure there are no errors. If you’d like to explore ways to lower your bill, we can also review your current services and check for any available promotions or plan adjustments that better fit your needs.

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

0

kenzief

2 Messages

1 day ago

I have just experienced the same thing, $55 to $104. How can I speak with someone about this? I can only find the AI assistant on the Xfinity website and feel frustrated.:(

1

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XfinityRay

Official Employee

 • 

2.4K Messages

Hello, @kenzief. We are happy to go over your bill with you and look for any available promotions that can save you on that. You can see your detailed billing statements in the Xfinity app. You can review promotions and make changes using our Plan Builder. I see that you already sent through a direct message so I will continue there. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you, but please keep that in mind for the future.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

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