Bill higher than I agreed to

user_zkn2ff, Hi there! Thanks for taking the time to reach out. I never like billing surprises so I understand wanting to get this fixed since you agreed to pay 65 a month. I am sorry to learn about this experience of how you are not seeing what you agreed upon. You've knocked on the right door in virtual land. We are an expert team that specializes in resolving billing concerns such as this over social media. May I ask when you agreed to this plan? Please keep in mind that at Comcast, we bill one month in advance so we ask that you allow at least one month's billing cycle for everything to reflect correctly after the prorations.