bill increase

user_h4elz6 Hello and thank you for reaching out via our Xfinity Community Forums today. I understand how frustrating it is to see a charge you weren’t prepared for, especially when it’s difficult to reach someone to get clear answers and I’m so sorry to hear about the unexpected increase on your bill. Let’s work together to figure out what’s going on and ensure your bill is back on track.

 

It sounds like the promotion on your account may have ended. To take a closer look at your account and address your concerns can you please send a direct message with your full name and address, so I can locate your account? 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it