Hello, @user_84hqb0 thank you for taking time to create a post. You've contacted the right place to get your question answered, and definitely understand the concern with a large increase to billing. From experience the things I see that would cause billing to go up are: promotion roll offs, going over the 1.2 terabyte data limit, or proration if changes to service are made in the middle of a billing cycle.
When promotions are set to expire we do notify customers on their bill when they should expect see the end of discounts, this is typically done 1-2 billing cycles beforehand.
If you're in an area that has the 1.2 terabyte threshold, the Xfinity App is a great way to monitor your data usage and set up notifications when you are getting close to going over the limit: https://www.xfinity.com/learn/internet-service/data.
- Do you happen to see any mention of a promotion roll off when checking your previous statement: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill ?
@user_84hqb0 that's a great question, and definitely understand wanting to check on promotion pricing. You can either log into our website and use the plan builder:
We can also do a promotion review with you here if you prefer, please let me know if you'd like to continue with the review.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Absolutely! Please DM us with your name and service address for further assistance. Thank you!
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
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1.1K Messages
22 hours ago
Hello, @user_84hqb0 thank you for taking time to create a post. You've contacted the right place to get your question answered, and definitely understand the concern with a large increase to billing. From experience the things I see that would cause billing to go up are: promotion roll offs, going over the 1.2 terabyte data limit, or proration if changes to service are made in the middle of a billing cycle.
When promotions are set to expire we do notify customers on their bill when they should expect see the end of discounts, this is typically done 1-2 billing cycles beforehand.
If you're in an area that has the 1.2 terabyte threshold, the Xfinity App is a great way to monitor your data usage and set up notifications when you are getting close to going over the limit: https://www.xfinity.com/learn/internet-service/data.
- Do you happen to see any mention of a promotion roll off when checking your previous statement: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill ?
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