Visitor
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2 Posts
bill increase
I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
Visitor
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2 Posts
I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
XfinityMatthew
Official Employee
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1.7K Posts
3 months ago
Hello @user_a2499f We'd be happy to check out the recent change in your bill and any promotions available. Please send me a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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EG
Expert
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117.4K Posts
3 months ago
Concern moved here to the Billing help section.
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