Bill increase

My bill increased by $2. It would be nice if there would be an explanation when a person’s bill increases. I have spent way too much time trying to figure out why my bill increased. The AI chat bot is pretty much worthless. I only have internet . My bill increased from $78.90 to $80.90 with no explanation. How hard would it be, to send me an email saying “your bill increased because……..”

Fortunately I have other opinions for an internet provider.

what would be really nice is a phone number for customer support.

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XfinityRoberto

Official Employee

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2.1K Messages

10 days ago

Hi there and welcome to Comcast @user_4r3k8k. Thank you so much for reaching out to us regarding your billing increase concerns. You are in the right place and we are happy to assist you today. If you look at your bill statement for this month or last month, it will provide you with details on the increase. We are happy to take a look at the account as well and see if there are any promotions we can apply for your services.

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user_4r3k8k

Visitor

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3 Messages

Yes I tried looking at statements and it’s very difficult. I don’t receive paper statements and viewing them online is difficult to say the least.

Can you please just answer the question. Why did my bill go up $2 ?

and if a bill mysteriously goes up why can’t I get a notice.

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9 days ago

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XfinityRoberto

Official Employee

•

2.1K Messages

Let us take a look at the bill and see what cause your bill to increase by $2.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

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user_4r3k8k

Visitor

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3 Messages

Way to go, you wore me down. There is no “Xfinity support “, I give up. You know my name and my address. You send me a bill every month.

you can’t answer a simple question. “Why did my bill go up $2 without any notification “

thank you for you non- support and no customer service.

im done with you.

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2 days ago

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XfinityAbby

Official Employee

•

579 Messages

@user_4r3k8k, We do not have the option to view your account without verifying it first. We do need you to send us a direct message in order to assist you, There should be an icon at the top right after you are logged in to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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Billing

user_4r3k8k

Bill increase

XfinityRoberto

user_4r3k8k

XfinityRoberto

user_4r3k8k

XfinityAbby

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