Bill Increased

Hello, I noticed by surprise that my internet bill increased by a significant amount...I was hoping that I could get a better offer? Im tight on money and a new offer would help from looking around for another service. Thanks.

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XfinityChristy

Official Employee

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2.9K Messages

13 days ago

Hi there, Ravenartist! Thanks for reaching out, and I completely understand how a surprise bill increase can put a strain on the budget. Nobody likes opening a bill and finding an unexpected jump in the monthly cost. I'd be happy to take a look at your account and see if there are any promotions or plan options available that might help lower your bill. Please send us a Direct Message with your full name and service address, and I'll be glad to review everything with you.

I look forward to helping you find the best option for your needs!

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Billing

Ravenartist

Bill Increased

XfinityChristy

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