Visitor
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1 Message
Bill increased
Hi, I noticed that my bill exactly doubled starting with the July billing cycle. For May and June, my bill was $45.51, but for July and August, it jumped to $90.54.
Could you please explain why my rate increased or if a promotional discount expired on my account? Thank you!
EG
Expert
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120.6K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
3 hours ago
Hello user_bca8f2. I am thinking that the promotional discount has expired. We can easily explore if there are new available options any cost savings on the service. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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