Visitor
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1 Message
Bill increases from $-56to $77
Hi , I checked my statement fo billing period oct 20 increase 21 dollar , I have same speed as before 500 Mbp, can you please check and correct my on coming bill. Thank you
Visitor
•
1 Message
Hi , I checked my statement fo billing period oct 20 increase 21 dollar , I have same speed as before 500 Mbp, can you please check and correct my on coming bill. Thank you
EG
Expert
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121.6K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.7K Messages
6 hours ago
Thank you for reaching out. I'd be happy to take a closer look at the increase you're seeing on your upcoming bill. Please send us a DM with your full name and complete service address. Once we receive your information, we can review the billing changes, determine why your monthly rate increased, and see what options may be available to help lower your bill. We look forward to assisting you further. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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