Visitor

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3 Messages

Friday, April 10th, 2026 11:11 AM

Bill increases Leads to Cancelling

Almost 20 years a customer and most of that time xfinity/comcast had zero real competition for internet and cable tv service. 2 fiber companies have now come into my neighborhood and are essentially 50% less than xfinity and with faster speeds and no data caps. We have pretty much all the movie channels and the 1GB internet (which was never even close to that by the way) and our bill is now approaching almost $400 per month. I try at least twice per year calling them to see what options they could give me to lower my bill but give me the same and they never have come close. I can now get fiber internet for $50 per month with real 1GB speed up and down and no data caps. Real unlimited internet and no throttling either. And I can stream basically all the movie channels etc I had before for about $150 per month. So am going to save 50% or $200 per month. Sorry xfinity but if these other companies can make a profit at these prices then it means you have been gouging me and other customers for years. You are not even trying to keep me as a customer. The old saying in business is it is better to be making something than nothing. I cant be loyal to a company that does not even try to keep their customers and stay competitive. 

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Official Employee

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1.7K Messages

6 days ago

 

user_a70b24 Thanks for reaching out. We'd be happy to take a look at your deal and see what options we have available to you. We certainly understand you need to do what is best for your situation but would still love the opportunity to go over the plan. If you'd like to do that please send us a direct message with your full name and the service address. 
To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

Visitor

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3 Messages

Been there and done that multiple times. Read my post. You wont match or exceed the new deals I am getting elsewhere. Not wasting my time. 

Visitor

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3 Messages

@XfinityMatthew​ Your best internet deal is $100 for 1gb download speed. Supposedly unlimited. I can now get that same for $50 with 1GB up and download speed. Can you or will you match that? Nope. 

Official Employee

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1.7K Messages

Our Xfinity Forums page was intended as a place for customers to come looking for support with their accounts. I cannot see what promos are available to you without accessing the account. But if you have already gone over it with someone else then the deals I have are most likely the same. 

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