Visitor
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1 Message
Bill issue
Why did my bill go up $20.00 in a month????? No warning!!!! Just billed for $100.00 from $80.00!!!!! What the heck????? This is just not acceptable!!! I was with Verizon for 25 years!!!! Switched to you and …. No warning and the bill increases $20.00 a month!!!! I’m on a fixed income. CRAZY!!!! Can you explain this to me?????? I am furious.
[Edited: "Personal Information"]
XfinityJoe
Official Employee
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1.5K Messages
3 days ago
Good morning @user_th67kwI can certainly understand the surprise of receiving a bill that's higher than expected, and I'd be happy to help explain what you're seeing. Your Xfinity bill shows the service dates being billed, along with a summary of account activity since your last statement. This includes any previous balance, payments received, credits, past-due amounts, and new charges for the current billing period. If you've recently made changes to your services, you may also see prorated charges or credits reflecting those updates.
The Amount Due includes both the current month's charges and any unpaid balance that may have carried over from a previous statement. New charges can consist of your regular monthly services, taxes, fees, one-time charges, and any adjustments related to service changes.
We also send a billing statement each month so you can review your services, pricing, and account activity. If you have promotional pricing, you can typically find details about your promotion and its expiration date on page 3 of your Xfinity bill, displayed in green text. You can learn more about your Xfinity bill here:
https://www.xfinity.com/support/articles/new-bill-design
If you'd like, we'd be happy to review the bill with you line by line and help explain any specific charges or changes that may have contributed to the increase. We would need to access the account and complete a quick verification.
If you would like us to review the account with you, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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