1 Message
Bill jumped from $50/month to $111/month with no warning!
Hello, I’m very frustrated because I just found out my bill has been more than double what I’m used to for the last three months and I didn’t notice until now. It went from $50 to $111 for no discernible reason! And I didn’t notice because I setup autopay at the start for an additional discount, but now that feels like a scam just so they could sneakily charge me more later. I tried to call customer support multiple times but could never get a hold of a real person. I would like some explanation for this nonsense as well as a refund for the extra charges these past three months and to go back to the original plan of $50/month. If that can’t be done, then I would like to cancel my wifi plan immediately and take my business elsewhere.
XfinityBenny
Official Employee
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642 Messages
17 days ago
@user_yytz3b Hello and good evening. Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. It also helps in reviewing up to 12 months of statements online. That is good as reminders are included months before a promotion expires, which helps customers prepare for a change in price, or obtain a new promotion to keep costs low. We can add credits for official downtime of service. Being free of a contract or agreement that provides a discount however, is not something we can credit for. The account is set at the everyday price once promotions expire. We know how important having the best price is, and are happy to help obtain a new promotion to keep costs low. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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