2 Messages
Bill more than doubled
Everyday for the past three weeks there is service in the area and my wifi goes out. All I get is a $6 refund for this headache? What a joke.
Also my bill has went from $43 to $92. More than doubled when my service goes out everday? What a freaking joke.
XfinityMarcos
Official Employee
•
2.3K Messages
23 days ago
Hello user_k4922i, thank you for reaching out and sharing part of your weekend here in our Forum. Service interruptions are always a pain to deal with, especially these days with how connected we all are, so I get it. With a confirmed service interruption, you would be credited for the time your service was impacted. It sounds like you may have recently had a promotion expire, but I can help you find a new one. If you'd like to do so, can you please send me a DM with your full name and full address? I did see you've already sent a DM, and I'll do all I can to help. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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