Thanks for reaching out, James_R810. You may have had a promotion roll off your account. Either your current or previous billing statement will have information about a promotion expiration.
No worries at all, James_R810! We would be happy to help you with finding a new promotion to help lower your bill. I know how important it is to have a bill within your budget especially this time of year. I am the same way as a consumer!
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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Accepted Solution
XfinityMartyR
Official Employee
•
1.5K Messages
1 day ago
Thanks for reaching out, James_R810. You may have had a promotion roll off your account. Either your current or previous billing statement will have information about a promotion expiration.
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