Bill Not Yet Waived

3 business days ago, I spoke with an Xfinity agent about my services which I'd believed were disconnected - I was still (erroneously) being charged for home internet I was no longer using after having requested to be taken off the service months ago. The agent, Stella, confirmed that my bill had been "successfully waived [...] and ensured that [I] won't need to pay anything for [my] disconnected services." The bill remains on my account - is this just an issue of time or processing? I can provide a screenshot of the text conversation with a confirmation number attached.

Responses

XfinityThomasD

Official Employee

•

1.2K Messages

8 days ago

user_8ww384 Thanks for posting on our Forums. It can take some time for a new final statement to be drafted for disconnected services or for corrections on the stop billing date to be corrected. Our team can look further into the account to ensure it has been resolved for you if you'd like. To do so, please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_8ww384

Bill Not Yet Waived

XfinityThomasD

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