I just paid an outstanding balance about an hour ago and my mobile service is still out.
I do believe the payment must be verified and clear your bank [or be in pending status] before the service can be turned back. IOW, funds for the payment must be verified before the service can be turned on.
XfinityQuemekia
Official Employee
•
623 Messages
9 days ago
Hello @user_8jmloa Have you tried reaching out directly to mobile support?
0
0
Again
Expert
•
32.7K Messages
9 days ago
@user_8jmloa
I do believe the payment must be verified and clear your bank [or be in pending status] before the service can be turned back. IOW, funds for the payment must be verified before the service can be turned on.
0
0