Hello and welcome, @eddyrock! Thank you for creating this post with your billing concerns. Our team would definitely like to help in any way we can today! To clarify, are you attempting to use the Xfinity App to receive a code and pay your bill? If so, we recommend starting with some basic troubleshooting that often resolves issues like these on the spot.
You can force-close the app, log out, clear the app's cache, uninstall, re-install, etc. Let us know if any of those steps help resolve the code and bill-pay concern! Regarding your checking (account I assume), has your payment method been blocked?
XfinitySara
Official Employee
•
2.6K Messages
7 hours ago
Hello and welcome, @eddyrock! Thank you for creating this post with your billing concerns. Our team would definitely like to help in any way we can today! To clarify, are you attempting to use the Xfinity App to receive a code and pay your bill? If so, we recommend starting with some basic troubleshooting that often resolves issues like these on the spot.
You can force-close the app, log out, clear the app's cache, uninstall, re-install, etc. Let us know if any of those steps help resolve the code and bill-pay concern! Regarding your checking (account I assume), has your payment method been blocked?
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