1 Message
Bill problem
[Edited: "Inflammatory"]. My internet is turned off and says my bill is passed due. But it’s not due till tomorrow and have had a payment set up for over a week for it already. Why is my internet turned off.
1 Message
[Edited: "Inflammatory"]. My internet is turned off and says my bill is passed due. But it’s not due till tomorrow and have had a payment set up for over a week for it already. Why is my internet turned off.
XfinityThomasA
Official Employee
•
2.3K Messages
3 months ago
I know I'd be wondering that same thing too, user_hyu2ai. Our team can help take a closer look. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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