Hey there user_5emzbg, thanks for reaching out through our community forums! I'm sorry to hear your bill is higher than usual! It's possible that a contract or promotion may have expired, or there may be one-time charges that were applied. You can typically find this information on the third page of your bill. That said, we'd be more than happy to take a look to see what may have caused the bill to increase and if there's anything we can do to bring it back down! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
174 Messages
14 days ago
Hey there user_5emzbg, thanks for reaching out through our community forums! I'm sorry to hear your bill is higher than usual! It's possible that a contract or promotion may have expired, or there may be one-time charges that were applied. You can typically find this information on the third page of your bill.
That said, we'd be more than happy to take a look to see what may have caused the bill to increase and if there's anything we can do to bring it back down! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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