Bill went up

Hello and welcome to Comcast @user_veyb4q! Thank you for taking your time in reaching out to us today about this bill increase. Bill increases can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.