Bill wrong repeatedly!!!!

Ok so I am fuming right now! First my Internet is down and I can’t get anyone here until tomorrow and I work from home. Second I have spent hours on the phone trying to get my bills fixed for a few months now. My Internet was supposed to have been $85 in July and I was charged $124 I believe. The mobile bill is supposed to be $25 a month and I keep getting charged $85. I was promised a refund weeks ago and haven’t seen a thing. Can someone please fix this!?!?!? The mobile bill is also incorrect STILL for next month!!!!!

Responses

XfinityOrlandoM

Official Employee

•

1.4K Messages

1 month ago

@user_l5nz5f

Thank you for Thank you for reaching out to our social media team, I use Social media daily! it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected and I know how important the internet is; I use it to work from home every day. Let get this resolved for you!!

If you could please send our team a direct message with your full name and full address,

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_l5nz5f

Bill wrong repeatedly!!!!

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