1 Message
Bill
I understand that my bill is past due. I forgot to update the card. Is there a reason it went from $9.95 to $14.95?
1 Message
I understand that my bill is past due. I forgot to update the card. Is there a reason it went from $9.95 to $14.95?
XfinityAdrienne
Official Employee
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1.2K Messages
2 months ago
Hey there, user_2sfr3b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh no, I recently did that with my card, and all the places to update can be a pain. It sounds like there was a change to the monthly billing rates for your services, and all the details of the changes can be found on the billing statements via the Xfinity App. Typically, you will see a billing notice on page 3-4 regarding the monthly change. You can go here on the steps on viewing your previous billing statements. Please let us know if you have any other questions/concerns, we are happy to help.
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EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section.
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