Bill

I tried to make a payment, but y'all said my card wasn't accepted! Only to find out that my card is acceptable to pay my Internet bill. Therefore y'all turnt my services off. Ok, I'm on the phone with Xfinity NOW! I've made payment arrangements for March 20, 2025. The representative by the name : Ms.. Mary set up the payment arrangements for ME. Then she transferred me to another department, for them to RESTORE Y SERVICES. And now y'all telling ME, that my devices can't be restored! I'm very upset, simply because my card should have been processed, when I first tried to submit a payment!

Responses

EG

Expert

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109.8K Messages

1 month ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

•

1.8K Messages

1 month ago

Hi there, @user_9n6v52! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear about the trouble you are having with your service and the inconvenience you are experiencing trying to pay your bill, which we do appreciate. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_9n6v52

Bill

EG

XfinityRichard

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