Bill

I paid the bill but it was the mobile when I was really trying to pay my WiFi bill can I get the money to switch to the WiFi instead of the mobile bill ?

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XfinityBenjaminM

Official Employee

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1.9K Messages

4 days ago

user_o2cf6d Hello! Thank you for reaching out to us here on our Community Forum. The residential services (TV, internet, phone) are handled separately in how they are billed, unfortunately, we would not be able to allocate a payment made to apply to your Xfinity Mobile account instead. You can go here if you require more information (https://www.xfinity.com/support/articles/account-credentials-xfinity-mobile-and-xfinity-internet).

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user_vu5nh3

1 Message

Why am I being for a phone when it was canceled on March 4.
I paid my bill of 245.00 and you

you charge me another $29.

I see the new Bill out at it is $272. Why am I still being built for a phone that was disconnected at Barch at the end of my other contract.

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4 days ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

@user_vu5nh3

Thanks for reaching out to us, your mobile account bills different than the residential account so that could just be your final bill. I recommend you reach out to our awesome xfinity mobile agents via https://www.xfinity.com/mobile/support, are awesome mobile agents could go over your final billing to make sure everything's taken care of for you

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3 days ago

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Billing

user_o2cf6d

Bill

XfinityBenjaminM

user_vu5nh3

XfinityOrlandoM

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