Visitor

 • 

1 Message

Friday, September 26th, 2025

Bill

Need a call back from you

Oldest First
Selected Oldest First

Official Employee

 • 

249 Messages

14 days ago

Good morning @user_vw8xy5, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good day so far. In this medium we don't call out to customers, but we are more then happy to help you via private message. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

forum icon

New to the Community?

Start Here