bill

i payed my bill and didn’t have the funds in my account so it bounced back and hasn’t gone through again so now i’m experiencing no internet but it’s saying my bill is paid. the xfinity ai bot does NOT help pls get rid of that

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XfinityThomasD

Official Employee

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1.6K Messages

3 months ago

user_qdtx4a Sorry to hear that the payment was declined and caused a service interruption. Are you able to process another payment at this time, even if the account is still processing the returned payment?

0

U

user_qdtx4a

Visitor

•

2 Messages

3 months ago

it’s showing in the app my wifi is on and my payment is done. should i try posting an early payment for next month?

1

0

XfinityJeniece

Official Employee

•

3.6K Messages

user_qdtx4a

I would be happy to take a look at your payment details to provide more information on the balance on your account. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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3 months ago

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Billing

user_qdtx4a

bill

XfinityThomasD

user_qdtx4a

XfinityJeniece

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