Good morning @user_ojtdrj, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your bill is wrong again, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
Not only for 2 month you have charge me wrong but I get a live person this month to help me get my bill back to 81.50. while on the phone with him he said give your card and we will take of it now and stupid me believes him and he charge me 111. and some change. I had to do a stop payment on to because did not authorize that amount. Why would I stay with this company.
hi there. Thank you so much for reaching out to us regarding your billing concerns. You are in the right place ans we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeff
Official Employee
•
613 Messages
9 days ago
Good morning @user_ojtdrj, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your bill is wrong again, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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user_ojtdrj
Visitor
•
2 Messages
1 day ago
Not only for 2 month you have charge me wrong but I get a live person this month to help me get my bill back to 81.50. while on the phone with him he said give your card and we will take of it now and stupid me believes him and he charge me 111. and some change. I had to do a stop payment on to because did not authorize that amount. Why would I stay with this company.
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