Bill

Good Morning, @user_sf3n4z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with billing. If the changes were made in the middle of the billing cycle, the changes would not be reflected until the following billing cycle. Typically, you are billed 1-month in advanced so there would be prorated credits and charges on the following bill. I would be more than happy to dive into the account specific details with you, can you please send us a DM?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Concern moved here to the Billing help section.