Greetings, @user_h4ls01! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing adjustment. You have definitely come to the right place for assistance.
Can you please tell me a little more about what was happening? Were you supposed to receive a credit or adjustment that reduces your current balance from $69.00 to $39.00, or did you sign up for a new service package that would reduce your total monthly bill from $69.00 to $39.00 for a set length of time (6-12 months)?
XfinityJamesC
Official Employee
•
3.1K Messages
4 days ago
Greetings, @user_h4ls01! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing adjustment. You have definitely come to the right place for assistance.
Can you please tell me a little more about what was happening? Were you supposed to receive a credit or adjustment that reduces your current balance from $69.00 to $39.00, or did you sign up for a new service package that would reduce your total monthly bill from $69.00 to $39.00 for a set length of time (6-12 months)?
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