Good Morning, @jersy2mato! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand the frustrations when seeing a higher bill than expected, and the stress that can cause. Is this the first month you are seeing the hike? You can view your PDF statement through the Xfinity App, which will show any new charges or changes that may have occurred. Have you had the opportunity to explore the statement to see what is different? I know for my household, typically it is when my kiddo or someone in the household accidentally orders an on-demand movie or show. Please let us know.
XfinityAdrienne
Official Employee
•
2.3K Messages
18 hours ago
Good Morning, @jersy2mato! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand the frustrations when seeing a higher bill than expected, and the stress that can cause. Is this the first month you are seeing the hike? You can view your PDF statement through the Xfinity App, which will show any new charges or changes that may have occurred. Have you had the opportunity to explore the statement to see what is different? I know for my household, typically it is when my kiddo or someone in the household accidentally orders an on-demand movie or show. Please let us know.
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