Visitor
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1 Message
Billed $70 Despite Cancelled Internet Plan – Request Urgent Resolution
Hello Xfinity Support,
I recently disconnected my Xfinity internet service and received a confirmation email stating that my Connect More plan has been cancelled, with an updated estimated monthly bill of $0.00. However, I was unexpectedly charged $70 after the cancellation.
I am currently traveling abroad and unable to access regular support channels from the U.S., so I’m reaching out here for assistance.
Details:
Service: Connect More (Cancelled)
Date of Cancellation: 7/05/25
Charge: $70 (post-cancellation)
I request that this billing discrepancy be reviewed promptly and the charge reversed if found to be incorrect. If additional action is needed on my part to confirm cancellation or resolve the issue, please guide me through it.
Thank you in advance for your help.
Best regards,
Brijesh
XfinityKei
Official Employee
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1.9K Messages
2 months ago
@user_efngzx Thanks for contacting our team in regard to your most recent bill. I would reach out as well if I had an unexpected charge to my account. I will resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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