Visitor
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1 Message
Billed after canceling the service
The bill popped up after canceling the service and paying the last bill. I’ve been trying to chat with an agent, but to no avail. I already moved out of the country and don’t have a cell service. Please help!
XfinityJeff
Official Employee
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249 Messages
11 days ago
Good morning @user_j4yzew, and thanks for visiting us on the community forums today, I hope you are having a good day. When services are canceled, the final bill is generated and depending on the billing cycle, the cancelation date, and any early termination fees, may have final charges, but you have come to the right plan with a team opf experts that can look into this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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