1 Message
Billed after cancelling service
I cancelled my service and was billed for an entire month after I cancelled. To no surprise I cannot speak to an actual person and the ridiculous bot assistant cannot help me.
1 Message
I cancelled my service and was billed for an entire month after I cancelled. To no surprise I cannot speak to an actual person and the ridiculous bot assistant cannot help me.
XfinityKei
Official Employee
•
1.1K Messages
14 days ago
@user_n4jitb I’m sorry to hear you're having an issue with reaching someone. I help with your bill and account concerns for you. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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