Billed after service disconnected

Hello, @user_15o1ly! Thank you for taking the time to visit our Xfinity Community Forum, and for creating this post with your billing concerns. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to provide you with the latest information, helping in any way possible :) Depending on the completion date of your disconnect (which can typically be up to 10 days after billing has stopped), you may see your previous or latest statement balance until our system updates with the final balance (usually prorated with partial charges and/or credits, depending on when you disconnected within your billing cycle). Plus, we do bill in advance! To confirm your cycle dates, I recommend viewing the statement(s) online. Here's how:

 

1. Log in to My Account

2. Select the purple Account icon in the upper right corner

3. Select "Billing"

4. Select "Bill details"

5. Select "Statement history"

6. Click on "Statement PDF" under your current statement

7. Or click on any of the previous statements listed to view the full document(s)

 

The main thing to keep in mind right now is when your latest bill printed, which will be listed on the statement itself. Knowing you disconnected on the 3rd, and the order likely closed/completed as late as yesterday, you should see your balance update online within a day or two. Please let me know if this helps! And if we need to take a closer look for you, our team is happy to do so.