Visitor
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1 Message
Billed before Activation
I picked my Xfinity wifi plan and picked up the router at the store for it but have not yet activated the service. However, I was still billed. I asked in the store and an employee told me I wouldn’t be billed until I activate the WiFi. Can I adjust my billing cycle to when I actually start using the Internet?
XfinityJustinC
Official Employee
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1.7K Messages
17 days ago
Hello, @user_turo52 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and completely understand not wanting to be billed for service you didn't use. From experience, I've seen that if there is a specific date chosen for the start of service the billing will begin that date even if equipment has been activated.
Since I'll need to gather some information we don't want here to locate your account to help with the billing. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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1.7K Messages
17 days ago
@user_turo52 I appreciate [edit: corrected grammar] you sending the direct message and was able to locate that, I'll follow up with you there to continue.
(edited)
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