2 Messages
Billed for equipment I never owned
After moving I received a bill for unreturned equipment that I never owned. Throughout my time at that address I used my own router and modem, and I never received an Xfinity streaming box. I have seen many posts on this without finding a direct solution, just next steps to make a post for an Xfinity employee to address.
XfinityRaf
Official Employee
•
841 Messages
29 days ago
Good afternoon @tk560. Thanks for taking the time to post about your unreturned equipment issue.
If you could send our team a direct message with your full name and full address, we can further investigate.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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